Patient Customer Service Operative Skills
CPD Accredited | Interactive Learning Materials | PDF Certificate Included | Tutor Support
Cambridge Open Academy
Summary
- Certificate of Completion (PDF) - Free
- Certificate of Completion (Hard Copy) - £9.99
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
In the fast-paced world of healthcare, mastering patient customer service is vital for ensuring optimal care and satisfaction. Our comprehensive Patient Customer Service Operative Skills course offers a comprehensive learning experience designed to equip you with the essential skills to excel in this crucial area. With a focus on understanding patient needs, effective communication, and handling difficult situations, this course empowers individuals to deliver exceptional customer service in medical settings.
Learning Outcomes:
By completing the Patient Customer Service Operative Skills course, learners will:
- Understand the fundamental principles and importance of patient customer service.
- Develop effective communication techniques to build rapport with patients.
- Acquire essential skills for organising schedules and maintaining efficient filing systems.
- Cultivate strong, soft skills necessary for delivering exceptional customer service.
- Gain insights into the expectations of different medical professionals regarding customer service.
- Enhance their ability to handle difficult customer interactions with confidence and dedication.
CPD
Course media
Description
Through a series of carefully crafted modules, participants will delve into the intricacies of patient customer service. They will explore the foundations of effective communication, learn how to navigate medical jargon and develop strong interpersonal skills. The course also covers key areas such as organising schedules, implementing efficient filing systems, and providing support to colleagues. Furthermore, participants will gain valuable insights into addressing challenging encounters with difficult customers, fostering resilience and professionalism.
Join a community of like-minded professionals and embark on a journey towards excellence in healthcare customer service.
Who is this course for?
This course is ideal for healthcare professionals, medical office staff, and anyone working in a patient-facing role within the healthcare sector. Whether you are a receptionist, nurse, or medical administrator, this course will empower you with the necessary skills to excel in providing outstanding customer service to patients and colleagues alike.
Career path
Upon completion of the course, individuals can pursue various career paths within the healthcare industry, such as:
- Patient Services Coordinator: £20,000 - £30,000 per year
- Medical Receptionist: £18,000 - £22,000 per year
- Patient Experience Manager: £25,000 - £40,000 per year
- Healthcare Administrator: £20,000 - £35,000 per year
Questions and answers
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Certificates
Certificate of Completion (PDF)
Digital certificate - Included
Certificate of Completion (Hard Copy)
Hard copy certificate - £9.99
Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.